Frequently Asked Questions

Shipping Policy: At this time, Dogzy Collars ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier”.  There is no additional cost for First Class Ship in the US.  Shipping cost have been included in the price of the collar. Please allow 2 weeks of production and 5-7 business days of shipping.  Please feel free to contact us for the status of your order at anytime.  Currently we do not offer international shipping.  Please email us if you are interested and we can quote you on a case by case basis.

Refund Policy: Due to the custom nature of our products, we do no offer refunds.

Return Exchange Policy: We work hard on making sure that your order suits your Dogzy's personality and physical appearance.  To initiate an exchange please fill out the form on the Contact Us tab of this website or email info@dogzycollars.com Items must be in new and in unused condition.   Items must be free of any sign of wear or damage.  Exchanges are contingent upon inspection of item(s) once we receive it. 

Exchanging for a different model: If it is a standard size found on the order form, we will offer a one time exchange for like or different model or lesser or equal value. If there is a difference in price, you will receive a store credit or be charge for the difference in price.   If it is a custom size, there is a 15% restocking fee for exchanging to a different model.  

Exchanging for a different size: If your original collar is considered a standard size found on the website order form, we will offer a one time resize for another standard size.  Depending on the change in price, you will receive a store credit or be charged for the difference in price.   If your original collar was a custom size, we cannot offer a resize or exchange. If you choose to order a custom size, please make sure to measure correctly.  If you are not sure how to do so, please contact our customer service or email us for a link to a how-to video.

Exchange period: We accept exchanges 14 calendar days from the ship date of the product. Shipping cost for exchanges  Customer is responsible for shipping cost when sending product to Dogzy Collars.  Dogzy Collars will assume the cost of shipping to send back to the customer. Contact us Dogzy Collars 549 NW 100 Terrace Miami, Florida 33150

Customer service General Inquiries can be emailed to info@dogzycollars.com or call us at: 786.263.8916 Production Questions  305.303.8489 Marketing Questions

Privacy policy:
We respect your privacy. Therefore we never share or sell your personal information with any third parties. Any information collected through this site is intended to be used for this transaction only.  Your personal information is secured via SSL (Secure Socket Layer) Technology.  We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you. From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site. This web site contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. You may opt out of any future contacts from us at any time. You contact us at any time by contacting us via the email address or phone number given on our website to inquire, update or delete data we keep. Security We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment. If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 305.303.8489 or via email at info@dogzycollars.com.